Thursday, January 26, 2012

Why I Love Ordering from Land's End

I just had the best shopping experience and I have to tell you about it. One of the last things I did yesterday was place an order at Land's End. Last year had I had bought my girls snow bibs from Land's End hoping I would get a couple of years out of them. Well, the Lil Diva has grown so much since the summer that when she put on her snow bib this past weekend she looked like a stuffed sausage. There's no way she was going to make it through the winter in them.

So, last night I broke down and picked up a new one. As you can see from the picture above, the seat is double layered--so are the knees. They are now on sale for $39.99 (regularly $69.50). I'm hoping by buying a size 14 I might be able to sneak two years out of these. Fingers crossed.

I also ended up buying a pair of Women's Snow Trekker Shoes in True Navy. I used to be the lady with a ton of shoes, but since I stopped working outside the house, I don't feel the need to have a plethora of shoes lining the closet floor. The last pair of shoe boots I bought are probably over a decade old, so I didn't feel bad about replacing them. I would never pay full price for new ones because I'm too thrifty and I don't spend money on myself very often. These were on sale for $28.99 (regularly $59.50). I think I'm going to love them.

But my sale purchases weren't why I was so thrilled with my order from Land's End. In today's email, I received a free shipping offer from them, which also included a free upgrade to 2-day shipping for only $5. I had paid $10.95 for shipping last night, so I figured I would contact them to see if I could take advantage of this special offer. Two things that impressed me when I chatted online with their customer service representative: 1) they had already shipped my purchase so they couldn't upgrade to 2-day shipping, and 2) they credited my account for the full cost of shipping, saving me almost $11.

Some companies might try to haggle with you over the shipping, but I'm glad they did the right thing. I couldn't believe my order was already shipped. I also think it's great that you can chat online with them or video chat with them instead of having to place a phone call. Every company should make this available on their website.

Land's End does not have prior knowledge of this post. I received no monetary compensation to share my experience.

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